BEST PRACTICE SUMMARY FOR HIA TEAM MEMBERS, ASSOCIATES AND CONTRACTORS

Because of our umbrella organisation, we maintain strict protocols and strategies in accordance with our RTO obligations.

Wellbeing and educational practices are mandated by the rules which comply with HIA’s own purpose, which includes assisting team members to act ethically and in accordance with the principles of the professional conduct established by HIA’s rules and regulations.

We welcome team members, associates and contractors who believe in what we do, and who want to make a difference, and who walk their talk. Please note that only until a therapist or contractor has signed that they are in agreement with HIA’s organisational values, principles, work ethics and practices, and they have demonstrated that their accountability and responsibility will suit our organisational needs, the therapist/contractor is taken onboard at HIA strictly on a trial only basis.

The fundamental duties of best practice for practitioners and therapists at HIA include:

-Embracing your role.

-Managing your time and yourself. Ensuring your own physical, mental, emotional and spiritual health and wellbeing ensures your competence. This is fundamental to the) practice. We want all associates and team members to love to come to HIA, and not be overwhelmed, exhausted or physically and mentally burnt out. Suggestions include: This might necessitate you to stop saying ‘Yes‘ to everyone and everything and being )clear about your priorities, and. perhaps, not having too many.

-Acting in the best interests of clients and/ or patients

-Being courteous in all dealings at HIA. This includes with colleagues as well as with clients.

-Communicating courteously, effectively and in a timely manner

-Attending to documentations and systems as required

-Doing what you say you are going to do (or if you can’t, then just communicating this with the admin team in a timely manner,.

-Delivering services competently, diligently and as honourably as possible.

-Not engaging in conduct, in the course of practice or otherwise, that is likely to diminish public confidence in HIA, or to bring the profession into disrepute.

-In regard to difficult clients who behave badly, to collaborate with professionals within the organisation who know about human behaviour and how to respond to client’s distress and trauma, which manifests as ‘difficult’.

INVOICE PROTOCOL:

Invoicing needs to be set out in a template, which has been self created from an invoice template or by using a pro-forma template from a reputable company such as Zoho books.

It needs to have the full name, address, email and phone details, ABN, Bank payment detail for direct debit