Student Manual

Please download Health Institute Australasia Local and International Student Manual PDF.

file size approx 1.3MB


Some questions are asked
by many people...

Whether you are in the first stages of enrolment, only considering studies with us, or already an enrolled student, never hesitate to reach out. We have found, though, that the same questions puzzle many people. Therefore we have collated here some answers to the most frequently asked questions about HIA, studying Ayurveda or Yoga, visas etc. Please take a moment to go through this page as we might have covered your exact question.

If you still can't find an answer to your specific question, please click the button below to contact us.
1Why do I need to provide personal information to enrol or apply for a course?
It is important that you provide accurate information as this may appear in Statements of Participation or Results Statements. We may contact you to inform you about course cancellations, change of venue and we might use your contact details to notify you about upcoming courses and special announcements and offers. Any personal or financial details which you provide are used to process enrolments and course enquiries. All information is protected by Health Institute Australasia’s secure server. HIA is not involved in selling, trading or alternative use of your personal information. HIA will not sell, rent or share your information with any unauthorised third party.
2I need to change my personal details. How do I do that?
Please advise us if you move house, change your mobile number or email address. Any changes to personal details must be advised in writing to the Health Institute Australasia. Failure to notify us will result in important information, such as Result Statements, not being received. You can email any changes to us at Please note: original documentary evidence should accompany notification of change of name only.
3What is included in the course fee ? Is GST included?
Unless stated, Health Institute Australasia short and accredited courses do not attract GST. The ‘what is in my course package’ on each of the courses pages on the Health Institute Australasia’s website will indicate whether course materials (if any) are included in the course fee or are an additional cost. If any catering and accommodation is included such as at yoga and Ayurveda retreats, this will also be indicated in the course flyer. There are two fees available for accredited courses, namely domestic and international. Local fees apply to Australian and New Zealand citizens and permanent residents. International fees apply to those on a student visa, which must be valid for the duration of the course. Short course fees are the same for both domestic and international students.
4Who should attend a Health Institute Australasia course?
Health Institute Australasia short courses are open to everyone. Some of our more advanced short courses may require a certain level of knowledge. Please feel free to contact us for further details to see if the course is appropriate for your needs.

Health Institute Australasia accredited courses are open to anyone with IELTS proficiency in English of 5.5 or equivalent. However some higher level courses such as Diploma or Advanced Diploma may have prerequisites while the Certificate IV courses require no previous knowledge on the subject. Please feel free to contact us for further details to see if the course is appropriate for your needs.
5How are short courses different to accredited courses?
A Health Institute Australia short course offers you the opportunity to quickly enhance your professional skills, increase general knowledge in a chosen area or simply nurture a new talent or hobby. Short courses run throughout the year. On completion, participants are awarded an Health Institute Australasia Statement of Participation.

A Health Institute Australasia accredited course is nationally recognised and can provide you with a nationally recognised qualification or Statement of Attainment following its full or partial completion.

An accredited course:
  • meets industry, enterprise or community needs
  • provides appropriate competency outcomes and a satisfactory basis for assessment
  • meets national quality assurance requirements
  • is aligned to the appropriate level of the Australian Qualifications Framework where it leads to a qualification.

Read more about studying at HIA here
6How do I enrol?
For enrolments, please go here
7Where do I find your terms and conditions?
Please find all course terms and conditions here
8Do you provide a payment plan?
Yes. Payment plans are available upon request. You can pay the full fee upfront, or you can pay by monthly or quarterly instalments. Please contact us to discuss.
9What forms of payment do you accept? Are my payments secure?
WE accept direct bank deposit, Visa or Mastercard (EFTPOS in person) or through our website, and PayPal.

We never keep your credit card information. Our preferred payment gateway is PayPal, being one of the world's leading platforms for processing payments and known for their security and encryption.
10How long does my visa take to process?
The Australian government processes your visa and application processing times vary.

In average a visa lodged outside Australia takes:
3 weeks for Assessment level 1 and 2
3 months+ for Assessment level 3
Please note that these times are estimates only, and delays may occur in peak times, or due to other circumstances.

For more information about the normal visa processing arrangement and visa requirements, please refer to the DIBP Student Visa Chooser -
11What is a COE or Confirmation of Enrolment?
A COE is a ‘Confirmation of Enrolment’. International students need a COE to apply for a student visa.

The process for obtaining a COE is as follows:
1. The student must send their completed Application for Enrolment’ to Health Institute Australasia, with the non-refundable enrolment fee.

2. If the student fits the eligibility criteria as outlined in HIA’s student manual, HIA will then provide a ‘Letter of Offer’ (LOO), outlining their proposed course details, dates, fees, payment plan, etc.

3. The student must read and sign the LOO, which now becomes a ‘Letter of Offer and Agreement’ and send it to HIA, together with their initial course deposit.

4. HIA will now send the student their COE which then allows the student to obtain a Unique Student Identifier code (USI) that can be validated by the Department of Immigration.

In summary, the student needs to be enrolled and have paid their deposit to receive a CoE for their visa application. The CoE is generated by us, Health Institute Australasia, on the Australian Government student management system called PRISMS:

Is this really going to work for me?

There are hundreds of success stories from past HIA students, people just like you. We want all of our students to succeed and have been able to help them to reach their goald with our programs.
Having said that, we understand that studying Ayurveda or Yoga is not for everyone. If you feel like you have made a mistake, and this is not for you after all, you can always claim a full refund within 7 days. No questions asked. We want our students to LOVE their experience.

Enrol now Meet our alumni
1Where do I find accredited course terms?
Please find all course terms and conditions here
2Are extensions permissable?
An extension adds or extends time to complete course work. This is permitted upon application. Fees apply.
3What is a cancellation?
A cancellation of enrolment is a withdrawal or cessation of enrolment in a course. Please contact us if you wish to discuss a cancellation.
4What is a suspension?
A suspension is a temporary postponement of enrolment due to compassionate and compelling reasons after a course of study has commenced. Please contact us if you wish to discuss suspension of your studies.
5What is a deferral?
A deferral is a postponement of enrolment prior to commencement of study. A course can be postponed to a maximum of up to 6 months. Please contact us if you wish to discuss a study deferral.
6What is the deadline for application and tuition fees?
Health Institute Australasia generally recommends a minimum of 90 days prior to the course commencement for any applications and course deposit fees to be processed. Later applications will still be considered but not guaranteed a place (depending upon places left in the course). If you’re unable to get into the intake of your choice the next available intake will be offered. To ensure entry is successful we recommend application submissions are made well in advance.
7Do I need prior experience?
No, you don't If you are a beginner, you will benefit just as much as an advanced practitioner.
8Can I get a refund?
If you sign a Letter of Offer today, you will have 7 days to change your mind. If, within the next 7 days, you decide you would rather not join this life-changing program, you will get a full refund. NO questions asked. WE want to make sure that you have nothing to lose and a ton more to gain. After a week, you will no longer be eligible for a refund.

What if I need help?

The whole HIA team is there to help you!
If you run into ANY issues, you can always contact HIA support and admin team and we will get your problem solved in no time.
Most types of support is available via email only.
Please contact us is via email or form on our contact page.
We will respond within 48 hours (on weekdays).

Email us Contact form
1As a short course student, can I get a Health Institute Australasia student card?
No. Enrolling into a short (non accredited) course does not make you eligible for a Health Institute Australasia student card.
2What type of recognition or accreditation will I receive after completing the short course?
Upon completion of a non-accredited short course at HIA, you will be rewarded with a Statement of Participation. Most HIA short courses are non-accredited, with a few exceptions. Where appropriate, you will be awarded with a Statement of Attainment.
3What happens if I cannot attend my short course?
Before enrolling into a Health Institute Australasia short course, please ensure that you are aware of the Short Course Terms and Conditions. Find them here.

If you are unable to attend your short course, make sure that you advise us as early as possible to avoid transfer or cancellation fees.

If you cancel more than 5 full working days before course commencement you may:
  • transfer to another date or course at no charge
  • cancel your booking and organise a full refund.
If you cancel 5 working days or less before course commencement you may:
  • transfer to another date or course and a 10% transfer fee applies
  • cancel your booking (a 50% cancellation fee applies).

In short courses where prerequisites do not apply, you may send a substitute in your place. Please advise us prior to course commencement.
4My short course has been cancelled or rescheduled. What should I do?
We recognise that your decision to attend a short course is an important one and that finding the time to participate isn’t easy. It can be inconvenient if we have to reschedule or cancel a short course so we endeavour to notify you as soon as possible.

If your course is rescheduled and the new dates are suitable, you do not need to take any action. If you are unable to attend the rescheduled dates, contact us as soon as possible to finalise alternatives.

If your course is cancelled, you will need to contact us to finalise alternatives. You can transfer to the next available date for your course, transfer to a different short course or arrange a full refund.
5Are there attendance requirements?
For certain courses, upon satisfactory completion of course requirements, and a minimum of 80% attendance, students will be issued a Health Institute Australasia Statement of Attendance. For courses that contain an accredited unit, 100% attendance is required and students will be issued a Statement of Attainment once a successful pass mark is recorded. Please be aware that pre-requisites may be necessary. Please enquire.