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Level 1/18 Rawlins street, Southport QLD 4215 | National Provider No. 45524 CRICOS No. 03791F
PRIVACY STATEMENT:
The Health Institute Australasia respects the right to privacy and fully complies with our obligations under the privacy act 2009 for all of our applicants.
The Health Institute Australasia reserves the right to cancel or postpone any courses prior to its scheduled commencement date.
If a course is cancelled, or postponed more than four weeks prior to its due commencement date, and if the student is unable or unwilling to enrol into a similar course conducted by the Health Institute Australasia, all fees will be refunded within two weeks of the default day, less enrolment fee of $250.
Upon receipt of a written application for a course refund, the Student Liaison Officer shall:
1. All fees are non-refundable.
2. Payment of Fees in full
Any student opting to discontinue an enrolled course, for whatever reason, after the commencement of the course, will still be eligible and liable for 100% payment of fees, including all payment plan agreements. Where there is non payment of fees or noncompliance, the student will be required to be answerable to a collection agency nominated by the Health Institute Australasia.
3. Deferment of Course
Where a student has paid full fees for a course and wishes to cancel up to four (4) weeks prior to the commencement of the course, fees are non-refundable. However, applicants will be offered an opportunity to attend another course, or an equivalent course within the next twelve (12) months. After this period, fees are automatically forfeited. No refund or extension of time applies.
4. Late Commencement
There is no reduction of tuition fees for students who commence a course late. No refund or extension of time applies.
In the case of failure to attend short courses or intensives, no refund will be given, but credit towards deferment within a reasonable time will be offered. Non-completion of a course within the time allocated for that course will incur a deferment fee for the student to continue.
100% of the airport pick-up fee will be refunded if notice of the cancellation is received more than 48 hours prior to the student’s arrival.
If notice of the cancellation is received less than 48 hours prior to the student’s scheduled arrival, the airport pickup fee will be charged, and no refund will be provided.
During the period of their enrolment, a student is obliged to inform the Health Institute Australasia in writing, or by email, of any changes to their address, as soon as they have changed their accommodation arrangements.
During the period of enrolment a student is entitled to access The Health Institute Australasia’s Complaints and Appeals process, should they be dissatisfied with the decisions regarding them made by the management of the Health Institute Australasia. The student should also be aware of this agreement. The availability of the complaints and appeals processes, does not remove the right of the student to take action under Australia’s consumer protection laws.
Where enrolment involves a student who is under the age of 18 years, the Health Institute Australasia will be required to provide additional information that relates to the accommodation, support and general welfare of the student where the Health Institute Australasia has accepted responsibility in these areas. Please note that it is a requirement of the Australian Government that children under 18 years of age attend school. All schools have fees which will vary from Government to private schools.
Information is collected during the time of a student’s enrolment in order to meet its obligations under the Education Services for Overseas Students Act 2000 (ESOS) and the National Code 2007, to ensure student compliance with the conditions of their visa and their obligations under Australian immigration laws generally.
The authority to collect this information is contained in the ESOS Act 2000, the Education Services for Overseas Students Regulations 2001, and the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007.
Information collected about the student on this form and during their enrolment can be provided, in certain circumstances, to the Australian Government and designated authorities and, if relevant, to the Tuition Assurance Scheme and the ESOS Assurance Fund Manager.
In other instances, information collected during a student’s enrolment can be disclosed without their consent where authorised or required by law, and may include the circumstance of any suspected breach by the student, of a student visa condition.